Every item we offer is backed by our unconditional long term commitment of providing our customers with high quality products. If for any reason you are not satisfied with the products you received, simply return them to us within 14 days of the date receiving your order, and we will promptly issue to you a full refund for the products returned or if so prefer, credit your account with the same amount. Please note that the products returned should be in the condition you have received them and in their original packaging. Customers are responsible for the return shipping expenses and, if located out of E.U., for any possible customs clearance expenses that may incur.
Special order items, not regularly stocked, that are made according to customers’ specifications and guidelines may not be returned, except if they are faulty and not in accordance with the agreed specifications and guidelines.