Orders and Product Purchases
By visiting our online store, you can browse and choose from the different categories the products you want and order and purchase these products in the following two ways:
1. As a visitor
When you finish your order as a visitor, your details will not be permanently stored and you need to re-submit them whenever you wish to complete an order and purchase products from our online store. You will also not be able to access your order history from our online store.
2. As a member
When you complete your order as a member of our online store, your details are stored and you do not have to re-submit them for each new order. You can also view the history of all orders and purchases you have made in our online store as well as track the processing of each current order.
Order Cancellation or Modification
You can cancel or modify your order at any time before payment of the order is made. Once your order has been paid, the order cannot be cancelled or modified. Please note that your order will be automatically cancelled, if payment has not been made within 15 days from the date that the order was placed.
Ways of Payment
Payment of your order can be made in one of the following ways:
1. Online payment with your credit or debit card via the online payment platform available from the bank we are cooperating with.
2. Through the PayPal electronic payment gateway.
3. By bank transfer to one of our bank accounts
4. By cash on delivery. This option applies only to shipments within Greece. If you choose this form of payment, you pay on delivery the courier company who will deliver your order to the address you selected.
Every item we offer is backed by our unconditional long term commitment of providing our customers with high quality products. If for any reason you are not satisfied with the products you received, simply return them to us within 14 days of the date receiving your order, and we will promptly issue to you a full refund for the products returned or if so prefer, credit your account in our e-shop with the same amount. Please note that the products returned should be in the condition you have received them and in their original packaging. Customers are responsible for the return shipping expenses and, if located out of E.U., for any possible customs clearance expenses that may incur.
Special order items, not regularly stocked and which are made according to customers’ specifications and guidelines may not be returned, except if they are faulty and not in accordance with the agreed specifications and guidelines.
Time of shipment
All orders are dispatched within two working days from the date the payment of the order is confirmed, except in the cases where is explicitly stated in the product description that different time of shipment applies for the particular product and also when the shipment is particularly bulky or heavy and requires different way of shipment from those we usually use. In this case, the customer is informed about the way and time of shipment of his/her order before making the payment and completing the order.
We are not responsible for delays in orders processing due to reasons beyond our control such as strikes, natural disasters, and technical failures in our store's electronic systems or of our partners.
Shortage of Products
Our online store has to inform the customer of any shortages for the products he wishes to buy before completing his order, or if this is not possible due to technical reasons, within two working days after the completion of his order in which case the order may be canceled or modified.
Processing and Protection of Personal Data
The processing and protection of the personal data of the visitor / user of our online store www.globalsewingsupplies.com is subject to the terms of this section and to the relevant provisions of Greek Law for the protection of individuals from the processing of personal data as were complemented by the decisions of the Chairman of the Commission for the Protection of Personal Data, the Presidential Decrees 207/1998 and 79/2000 and Article 8 of Law 2819/2000 as well as the provisions of European Law.
The terms of this section are formulated taking into account both the rapid development of technology and in particular the Internet, as well as the existing legal framework on these issues. In this context, any relevant regulation will be the subject of this section. In any case, the e-shop administrator reserves the right to change the terms of protection of personal data provided that that these changes are in accordance with the relevant existing legal framework and the visitors / users of the e-shop are informed about these changes.
Personal Identification Data
Our online store collects personal user identification data only when the user buys products through our online platform as well as when users are registering as members of our online store. The collection of these personal identification data is done solely for the orderly operation of the online ordering platform and for the efficient processing and completion of the orders of the visitors / members of our e-shop. We explicitly declare that under no circumstances personal information of the e-shop users is shared, sold or rented to third parties. These data may be given to some of our partners such as courier companies, transport companies, cooperating banks, only to the extent needed to process and complete the orders and payments of our customers.
Under no circumstances will our store request sensitive card details for payment. The user has the ability to delete all of his personal identification data given to our e-shop at any time. Simple navigation at www.globalsewingsupplies.com remains anonymous.
Non-Personal Identification Data
We may collect non-personally identifiable information from users whenever they interact with our site. Non-personally identifiable information may be:
1. System language.
2. Country from which you visited the website.
3. Region from which you visited the website.
5. Operating system.
6. Internet Provider.
7. Screen resolution.
These data under no circumstances can be personalized and are collected strictly for statistical purposes.
Our online store may use "cookies" to facilitate user browsing and to improve its service as well as to collect statistics that can enable the online store to improve its services and promote its products more efficiently.
The visitor / user of the e-shop may, if so desires, adjust his browser in such a way that he or she will be notified whenever cookies are used or in a way that “cookies” are completely blocked. In the case that the visitor/user completely blocks the use of "cookies", the functionality of some parts of the e-shop may be adversely affected.
Limitation of Liability
The online store www.globalsewingsupplies.com and its owner in the context of transactions with the e-shop’s users are not liable for any further damages that may arise from the execution or not of the orders or the delay in the execution of orders, for any reason. The online store www.globalsewingsupplies.com cannot guarantee the availability of the products, but undertakes the responsibility to inform users in good time about unavailability. The online store provides content (eg information, names, photos, illustrations), products and services available through the site "as they are". Under no circumstances will the online store www.globalsewingsupplies.com and its owner be civilly or criminally liable for any damage (positive, special or incidental, which, but not limited to, alternatively and / or cumulatively, consists of loss of profits, data, winnings, cash, etc.) that a visitor of the e-shop or a third party may experience due to the operation or not and / or the use of the website and / or inability to provide services and / or products and / or information and / or any possible unauthorized third party interventions in products and / or services and / or information made available through it.
Intellectual Property Rights
All content of the online store, including logos, signs, images, graphics, photographs, drawings, texts, etc. constitute the intellectual property of our store www.globalsewingsupplies.com and our business and are protected under the relevant provisions of Greek law, European law and International Conventions. Any copy of content of our online store by any means and for any purpose without prior written permission from the store owner is illegal and can be prosecuted.